Emirates

Dubai consolidates its status as one of world’s most technologically advanced cities

DUBAI, 22nd June, 2023 (WAM) — In a significant stride towards a tech-driven future, Dubai has once again demonstrated its unwavering commitment to technological advancement with the recent launch of the Dubai Centre for Artificial Intelligence (DCAI).

Launched by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, the ground breaking initiative further strengthens Dubai's status as one of the world's most technologically advanced cities.

DCAI is poised to revolutionise the deployment of future technologies across key sectors, empowering government entities to embrace the transformative power of AI and generative AI tools to enhance productivity and optimise government services.

Under the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, the emirate has consistently set its sights on becoming a global leader in preparing for emerging opportunities and challenges while actively shaping the future. With this launch, Dubai takes yet another leap forward in its rapid adoption of AI and future technologies, remaining in perfect sync with the ever-evolving landscape of global technology innovation.

In another recent launch by H.H. Sheikh Hamdan, Dubai’s Digital Strategy is going to set the stage for a new era of digital transformation, in line with the leadership’s vision to position Dubai as a global role model in the sector.

Dubai's trailblazing journey towards a tech-driven future is not only propelling it as one of the world's most technologically advanced cities but also aligning seamlessly with the transformative objectives outlined in the Dubai Economic Agenda, D33. The launch of D33 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, set in motion a new phase of development with ambitious strategic goals aimed at strengthening Dubai's economic leadership and serving as a global model for progress in various sectors.

A core objective of the D33 is to increase the added economic value derived from Dubai's long-standing digital transformation journey, which has already achieved remarkable advancements over the years. Recognising the critical importance of digital transformation, the directive within the economic agenda sets a target of reaching an annual added economic value of AED100 billion from digital transformation initiatives over the next decade. This ambitious endeavour aims to reinforce Dubai's status as a global hub of the digital economy while establishing its influential role as a significant contributor to the global digital ecosystem.

The city's comprehensive digital infrastructure, forward-thinking leadership and thriving ecosystem of tech start-ups position it at the forefront of innovation. As Dubai embraces transformative technologies across sectors such as transportation, logistics, trade, sustainability, retail and finance, it not only elevates its own status but also showcases to the world the potential for creating a thriving, technologically advanced society.

By nurturing a conducive ecosystem, leveraging legislative support, and implementing strategic plans, Dubai has created an environment where innovation flourishes, empowering the city's strategic sectors to seize the boundless opportunities presented by the digital age.

Trade and Logistics
Dubai's unwavering pursuit of a tech-driven future has sparked a wave of digital transformation across diverse government entities, positioning Dubai Customs as a frontrunner in revolutionising logistics and trade through innovative technological solutions. Recognised by the International Monetary Fund as one of the world's foremost logistics institutions, Dubai Customs has embraced modern technologies, digitised its operations and automated customs procedures, resulting in enhanced efficiency, increased revenue and seamless trade facilitation.

Dubai Customs achieved remarkable milestones in 2022, clearing an unprecedented 22.5 million customs declarations through the implementation of smart applications like Mirsal 2, Smart Risk Engine, Advanced Container Scanning System, Smart Workspace Platform, Disclosure Programme, and the Economic Operator Programme.

In line with the Dubai E-Commerce Strategy, Dubai Customs, has embraced blockchain technology to create a cross-border e-commerce platform. This strategic move aims to bolster Dubai's position as a global logistics hub by streamlining document requirements for customs clearance and reducing fees for free zone gate crossings, thereby facilitating e-commerce companies operating in the region.

Renewable Energy
Dubai is also making impressive progress in its digital transformation efforts in the energy sector. Digital DEWA, a subsidiary of DEWA, the world's first digital utility, is driving this transformation by combining digital and energy technologies. Digital DEWA is pioneering autonomous systems for renewable energy and storage, leveraging artificial intelligence, and offering a range of digital services.

It is dedicated not only to providing smart services and devices to enhance the customer experience and support employee services, but also actively strives to optimise energy consumption through the utilisation of innovative energy storage technologies and state-of-the-art self-learning systems for devices and machines.

Transport
RTA supports Dubai efforts in digital transformation by capitalising on technologies from the fourth industrial revolution to enhance the operational efficiency and upgrade the level of services offered to customers. In this regard, RTA collaborated with leading global businesses to launch of a comprehensive enterprise platform for AI and data science designed at the top global standards.

The platform has a huge ability to process RTA-owned data, and restructure it for use in training innovative models that foster innovation and leadership across diverse areas of RTA’s scope of business. Such areas include predictive maintenance of roads and bridges, planning mass transit routes, crowd management, and others.

RTA has also recently inaugurated a comprehensive digital experience laboratory; a pioneering initiative among Dubai's Government entities aimed to enhance the experience of customers across digital channels, and improve employees' interaction with digital systems by involving stakeholders at every stage of the digital services design process.

The laboratory plays a significant role in improving the quality and design of services from a customer's perspective. It enhances and unifies their experience across various digital channels, which adds to customer satisfaction. Such a drive is aligned with the 360-services policy focused on providing comprehensive services across all digital channels in a smooth and proactive manner that matches customer aspirations.

Unified Digital Platforms
Significant efforts were made to bolster the emirate’s commercial sector by extending support to businesses and offering a comprehensive range of digital services. These services aim to simplify the process for business owners, investors, and companies in establishing and managing their commercial projects within the emirate.

With the introduction of the “Invest in Dubai” platform in 2021, Dubai’s Department of Economy and Tourism, has played a pivotal role in fostering strong growth within the trade sector. This platform serves as a unified digital platform for setting up businesses, reaffirming Dubai's status as a global investment destination and the preferred choice for both local and international investors and entrepreneurs.

The “Invest in Dubai” platform provides a seamless and efficient experience for conducting business, aligning with the Digital Dubai approach. As the largest unified platform, it grants investors the opportunity to obtain trade licenses and commence business operations within minutes.
Dubai's concerted efforts to promote investment and trade have become compelling incentives for technology companies worldwide to capitalise on the facilities offered by the emirate.

These initiatives have been unveiled by the Dubai Chamber of Digital Economy as part of its strategic plans for the upcoming phase. The Chamber aims to attract 300 digital start-ups to Dubai by the end of 2024, alongside over 100 international experts specialising in advanced technologies. Moreover, the Chamber is actively involved in enhancing laws and policies that foster the growth of the digital economy, promoting digital transformation within local companies, and creating an improved business environment to attract global digital enterprises. These endeavours significantly contribute to the realisation of Dubai's economic agenda outlined in D33.

In its ongoing commitment to enhancing the efficiency of its government sectors and achieving optimal performance, the city has also introduced a ground breaking digital platform that facilitates immediate strategic communication among government leaders. This platform, known as “Hub Nub,” is a smart application developed by the Digital Dubai Authority. It serves as a global exemplar in adopting cutting-edge solutions that ensure swift decision-making and high-quality performance within government operations.

In another initiative, DubaiNow has emerged as a crucial application in Dubai, offering a wide range of services with exceptional quality and reliability. Aligned with the digital vision of the Dubai Government, this app serves as a unified digital channel, streamlining numerous essential applications for users. With over 170 services provided by over 35 government and private entities, DubaiNow simplifies and enhances user experiences.

The application has witnessed remarkable success, with more than 20 million transactions completed, amounting to a value exceeding AED10 billion since its launch. Last year alone, DubaiNow facilitated four million digital payment transactions, totalling AED2 billion.

Dubai has been committed to fostering entrepreneurship in the technology sector and has outlined comprehensive plans to support start-ups and small and medium enterprises (SMEs) over the next decade. The objective is to facilitate their complete digital transformation and encourage the automation of their processes. To achieve this, Dubai has introduced a range of programmes and initiatives designed to train entrepreneurs, help them utilise innovative ideas that promote digital transformation and enhance their tools. One notable initiative is SANDBOX, established by Dubai Silicon Oasis, the integrated technology free zone.

The initiative is the first of its kind in the MENA region, offering support to early-stage tech start-ups scale and raise funds. By providing a nurturing environment and essential resources, SANDBOX empowers start-ups to thrive and grow in the dynamic tech landscape.

As part of efforts to foster Dubai’s digital transformation, Digital Dubai Authority established the region’s first-of-its-kind AI Lab that seeks to accelerate the city’s emergence as the smartest city in the world. Launched in collaboration with IBM, the pioneering initiative aims to leverage AI technology to create an efficient and effective government system, ultimately enhancing the quality of life for citizens, residents and visitors.

The city’s relentless pursuit of digital transformation is reflected in its ongoing unveiling of new initiatives and projects. With a focus on optimising innovative solutions, accelerating development rates and enhancing the quality of life, the emirate strives to maintain its status as the world's top city to live, work and visit. Through these efforts, Dubai continually adapts to the evolving needs of its diverse community, providing exceptional services that meet the highest standards.

Emirates

Hamriyah and Deira ports record AED 12.133b in customs declaration value for first nine months of 2023

Dubai Customs plays a crucial role as the frontline defense for community security, consistently advancing its customs centers to safeguard and facilitate maritime trade. H.E. Ahmed Mahboob Musabih, Director General of Dubai Customs, CEO of
Ports, Customs and Free Zone Corporation, recently visited Creek Customs Center, Deira Port, and Hamriyah Port Customs Center to evaluate progress and oversee ongoing efforts for continuous customs service development. During this visit, several executive directors, department heads, and customs center managers were present.

Ahmed Mahboob Musabih, accompanied by Rashid Al Dhabah Al Suwaidi, Acting Director of Seae Customs Centers Management, conducted inspections at Khor Customs Center, Deira Port, and Hamriyah Port Customs Center. Managers Abdulaziz Ibrahim Al Salman and Majid Salem Al Tawilah provided insights into workflow progress and accomplishments. Over the first nine months of this year, 62,454 customs declarations were processed, totaling AED 12.133 billion, with 19 seizures recorded during the same period. A visit to Hamriyah Port Customs Center showcased an advanced container X-ray inspection device, supporting increased inspection operations.

Subsequently, visits to Khor Customs Center and Deira Port highlighted achievements, including a notable seizure called the “Wheelhouse,” which successfully prevented an attempt to smuggle 243 kilograms of narcotics into the country. Commending customs employees, Ahmed Mahboob Musabih emphasized the pivotal role of maritime customs centers in ensuring community security and facilitating trade. The department collaborates for efficient goods clearance and acknowledges employee efforts
during the COVID-19 pandemic, contributing to the department’s support for global efforts to revive maritime navigation and international trade.

Musabih clarified that the department’s advanced capabilities in monitoring and inspection enable it to keep pace with the UAE’s rapid foreign trade growth. Supporting Dubai’s economic agenda D33, the department aims to double foreign trade and enhance economic partnerships with key global markets. Efforts to boost customs inspector efficiency continue through training courses, ensuring their ability to thwart smuggling attempts. Continuous development of X-ray scanning
devices and the K9 customs dog unit further enhances contraband control achievements. Rasheed Al-Dabah explained that the forthcoming period will witness the advancement of new initiatives and mechanisms in the realm of inspection and examination. These initiatives are grounded in a forward-looking perspective to introduce cutting-edge technologies utilized in examining maritime transport vessels, wooden ships, and ships engaged in fish trade.

He remarked, “Our endeavors are harmonized to enhance performance in sea customs centers, concurrently focusing on bolstering monitoring, tracking, and technical support activities to yield optimal outcomes through continuous and productive collaboration among all specialized teams within the department. The Customs centers in Deira, Al Khor, and
Hamriyah Port Customs Center shoulder their vital responsibilities in safeguarding society and facilitating maritime trade through Dubai Creek and Hamriyah Port, supporting the ongoing growth of the national economy.”

Emirates

Dubai Customs Hosts Sharjah Housing Delegation to Strengthen Government Communication Ties

Dubai Customs, represented by the Corporate Communication Department, warmly welcomed a delegation from the Sharjah Housing Department. The purpose of the visit was to familiarize the delegation with the duties and responsibilities of the
Corporate Communication Department and its affiliated divisions. The delegation also aimed to explore the awards received by the department, notably the recognition as the Best Government Communication Team in the Sharjah Government Communication Award for 2023.

Khalil Saqer bin Gharib, Director of Corporate Communication Department, along with department managers, extended a cordial reception to the Sharjah Housing delegation, which included Dr. Ahmed Rashid Al Nuaimi, Director of Government Communication, Nada Sivan, Head of the Public Relations and Events Department, and Hamad Saleh Al Hamadi, Head of
the New Media Department. Bin Gharib highlighted the department’s commitment to strengthening communication with government entities to exchange practical experiences and knowledge. The delegation was briefed on Dubai Customs exceptional performance in customs operations and other facets.

The meeting delved into discussions on potential avenues for collaboration, with the Sharjah Housing delegation. Emphasis was placed on the crucial role played by Dubai Customs’ Corporate Communication Department, customs administrations, and centers in ensuring security and safeguarding society. The delegation was presented with an overview of the department’s working mechanisms, awareness campaigns, events, and activities conducted internally and externally, aligning with Dubai Customs esteemed reputation.

Furthermore, the Sharjah Housing delegation acquired an understanding of the best media practices adopted by the Corporate Communication Department, showcasing its outstanding performance in enhancing knowledge and media dissemination to all partners. This has resulted in the department establishing and fortifying relationships with local and international media
entities. The presentation also encompassed the factors contributing to the department’s receipt of the award for the Best Government Communication Team in the Sharjah Government Communication Award.

Dr. Ahmed Rashid Al Nuaimi, Director of Government Communication at Sharjah Housing, expressed appreciation for the efforts of Dubai Customs Corporate Communication Department, acknowledging its excellence and significant contribution to enhancing the department’s standing. Dr. Al Nuaimi affirmed Sharjah Housing’s commitment to fostering ongoing visits and meetings with Dubai Customs, aiming to achieve the highest level of coordination and benefit from the Corporate Communication Departmen’s experience in securing numerous local and international awards.

Emirates

Zayed Sustainability Prize opens submissions for 2025 cycle

The Zayed Sustainability Prize, the UAE’s pioneering global sustainability and humanitarian award, has officially announced that the 2025 cycle is now open for submissions. Submissions will be accepted until 23 June 2024 through the Prize’s online portal. Small to medium enterprises (SMEs), nonprofit organisations (NPOs) and high schools with sustainable solutions are invited to submit an entry for consideration in one of the six categories of Heath, Food, Energy, Water, Climate Action and Global High Schools. Commenting on the launch of the 2025 submissions cycle, H.E. Dr. Sultan Ahmed Al Jaber, UAE Minister of Industry and Advanced Technology, Director General of the Zayed Sustainability Prize, and COP28 President, said: “Since 2008, the
Zayed Sustainability Prize has honoured the legacy of Sheikh Zayed by fostering inclusive sustainable and humanitarian development around the world. In this decisive decade for climate change, these values are more important than ever. I am optimistic that the Prize will contribute to global climate action in line with the UAE Consensus, which will pave the
way toward an effective response to the Global Stocktake decision.” In response to the pressing climate crisis, and to further support the UAE’s efforts to accelerate practical solutions needed to drive climate action and uplift vulnerable communities around the world, the Prize has increased its funds from US $3.6 million to US $5.9 million. The Prize will reward US $1 million to each winner in the organisational categories of Health, Food, Energy, Water and Climate Action. Within the Global High Schools category, which is split into six world regions, each school can claim up to US $150,000 to start or further expand their project. The six world regions of the Global High Schools category are The Americas, Europe and Central Asia, Middle East and North Africa, Sub- Saharan Africa, South Asia, and East Asia and Pacific. The most recent Zayed Sustainability Prize winners were recognised at an Awards Ceremony held during COP28 UAE. To encourage a broader range of organisations and high schools to participate, the Prize will be accepting submissions in multiple languages, including Arabic, Chinese, English, French, Russian, Spanish, and Portuguese. This will ensure that innovative solutions from diverse linguistic and cultural backgrounds can be recognised. For the Health, Food, Energy, Water and Climate Action categories, organisations should prove that they are improving access to essential products or services in their targeted communities and are able to implement a long-term vision for better living and working conditions. For the Global High Schools category, projects should be led by students, and must demonstrate innovative approaches to address sustainability challenges. The evaluation of each submission to the Prize consists of a rigorous, three-stage process. First, due diligence is conducted on all submissions to ensure that they meet the Prize’s evaluation criteria of Impact, Innovation, and Inspiration. This identifies the qualified entries and results in the selection of eligible candidates. Following this, evaluations are undertaken by a Selection Committee consisting of category-specific panels of independent international experts. From this shortlist of candidates, the finalists are chosen and then sent to the Prize Jury who unanimously elect the winners across all six categories. Winners of the Zayed Sustainability Prize will be announced at an Awards Ceremony during the 2025 Abu Dhabi Sustainability Week (ADSW).