Dubai Customs was recently recognized with the
Excellence in Innovation Award in the Enterprise Connected View category by
the international organization “Open Group.” This accolade was presented during
a virtual awards ceremony, highlighting Dubai Customs as an exemplary role
model among customs authorities on a global scale.
The “Open Group,” headquartered in the United States, specializes in leading
and advancing technical standards and certifications. With over 900 members
encompassing information technology suppliers, users, academics, and
consultants from various fields worldwide, it plays a pivotal role in shaping
industry practices.
The award ceremony brought together thought leaders in enterprise design,
innovation, and excellence from diverse corners of the globe. The event not only
showcased best practices and applications in areas like enterprise design,
information technology, innovation, excellence, digital transformation strategies,
risk management, global supply chain, and information security but also
emphasized the significance of innovative initiatives that foster a knowledge-
based economy, ultimately fueling global economic growth.
Dubai Customs Cross-Border E-Commerce Platform, a part of the broader
“Dubai e-commerce strategy” aspires to position Dubai as a premier global hub
for e-commerce. This initiative encourages businesses and e-commerce
investors to establish regional hubs in Dubai, aligning with the directive of local
and regional e-commerce expansion set forth by the leadership. The projects
success is achieved by reducing the overall operational costs associated with e-
commerce, including expenses related to return goods, storage, and
transportation.
H.E. Ahmed Mahboob Musabih, Director General of Dubai Customs, CEO of
Ports, Customs and Free Zone Corporation, expressed his happiness about this
global achievement. During the award ceremony, he was joined by Ateeq Al
Muhairi, the Executive Director of the Customs Development Sector at Dubai
Customs, Juma Al Ghaith, the Advisor to the Director-General, and Dr. Hussam
Juma, the Director of Service Innovation Department, along with the award-
winning team.
He emphasized that Dubai Customs is at the forefront of global innovation in
smart services, which streamline operations and have a positive impact on
Dubai’s international trade. The department prioritizes innovation to achieve
government objectives and enhance customer satisfaction, with a remarkable
98% satisfaction rate for Dubai Customs smart services. This achievement
underscores the successful investment in advanced technology, artificial
intelligence, and the encouragement of digital innovation.
Dr. Hussam Juma noted that awards and certifications from global organizations
in the field of innovation reflect Dubai Customs; global success in creating
services that drive future changes in the business sector. He highlighted that
Dubai Customs Service Innovation Department team is forward-thinking,
promoting innovation, and developing future initiatives and projects to benefit
both local and international customs operations. Their efforts are focused on
speeding up transaction processing, reducing costs, improving operational
efficiency, and enhancing Dubai Customs ability for ongoing development and
excellence in a rapidly changing, dynamic environment. This recent win is part of
a series of achievements and successes as Dubai Customs continues to pursue
global leadership.
Dubai Customs has received this award for the second year in a row for its Smart
“Munaseq” initiative, which utilizes artificial intelligence technology to offer
stakeholders a new means of quickly obtaining HS Codes for goods and
receiving essential customs information, such as descriptions, duty rates, and
restriction status.
