The requests for deposit claim refunds processed by
Dubai Customs have seen a substantial 22% increase in the first nine months of this
year compared to the same period last year, totaling 994,000 claims with a value of
6.8 billion dirhams. Yousef Al-Hashimi, (Acting) Executive Director, Customer
Management Division, confirmed that Dubai Customs has experienced a significant
uptick in transactions across various categories, aligning with Dubai’s economic
agenda and primary objectives that prioritize fostering an ideal investment
environment to strengthen Dubai’s economic resilience through innovative
approaches that contribute to sustainable growth. He also emphasized that Dubai
Customs advanced innovations and systems are driving automation and
streamlining deposit claim processes to support the expansion of Dubai’s non-oil
foreign trade.
Furthermore, the number of claims processed through the Automated Direct Transfer
system (Maqasa) within the Gulf Cooperation Council (GCC) countries reached
50,000 deposit claim requests, totaling 331 million dirhams in fees during the third
quarter of 2023. The Automated Direct Transfer system for deposit claims stands out
as a crucial technological tool that accelerates GCC customs collaboration by
reducing the time required for deposit claim transfers.
Fatima Ali bin Saqer, the Senior Manager of the Deposit Claims Section at Dubai
Customs, noted,We continuously enhance the worlds first intelligent deposit claim
refund system, which enables claims to be submitted 24/7, seven days a week,
saving time and effort for our clients. Customers can now submit requests at any time
and from any location, with claims being processed automatically once their accuracy
is confirmed. She further explained, ;Our strategy at Dubai Customs is crystal clear,
focusing on supporting our clients. Our management teams consistently engage with
businesses, gather feedback, and address customer needs firsthand by conducting
regular visits to customer service centers under Dubai Customs purview, as well as
customs departments. The objective is to address challenges, current deposit claim
procedures, and expedite operations to meet client requirements, ensuring their
satisfaction.
