Spreading the culture of innovation has been a key priority for
Dubai Customs whose employees are always encouraged to
think out of the box and share their innovative ideas via a
myriad of available channels. In fact, since the launch of
government suggestion systems, DC staff have generated and
contributed 54,318 ideas up to end of June 2023.
Hussein Al-Fardan, Director of the Innovation Center at Dubai
Customs, said: “Dubai Customs is keen to foster a work
environment that is conducive to innovation, where team
members can sit together to brainstorm fresh development
ideas and think of new ways or suggestions to ameliorate our
business.”
He added, “DC also focuses on benchmarking and transferring
our experience in developing new innovations to all government
and private organizations both locally and internationally to help
advance their own innovation systems. This is part of our
commitment to serving the community and cross-border trade
and economy by providing platforms for developing creative
ideas that can translate into value-added innovations and
projects.”
Dubai Customs has been actively engaged on the global
innovation landscape as well, winning countless innovation
awards and recognitions from the likes of Ideas UK, Ideas
America, Ideas Arabia and other prominent organizations.
Last year, the authority received many delegations from various
agencies to introduce them to Customs ‘ innovation
development approach and experience in developing and
implementing innovative ideas, namely a delegation from the
Ministry of Finance in the State of Kuwait and another
delegation from the State of Somalia. They were briefed on the efforts undertaken by to drive ideas generation and sustain
innovations.
