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CHG Healthcare Switches to Rimini Street to Achieve Better System Availability

CHG Healthcare Switches to Rimini Street to Achieve Better System Availability, Smoother Operation and Enhanced Outcomes for 25 Million Patients Annually

Largest private healthcare staffing firm receives ultra-responsive, high-quality JD Edwards support for its provider and client systems to ensure patients have access to necessary care

LAS VEGAS- News of Emirates – a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that CHG Healthcare, the nation’s largest privately-held healthcare staffing company, has switched to Rimini Street support for its JD Edwards software. By switching support providers, CHG Healthcare now has an extension of its in-house IT team that includes Rimini Street’s expert, forward-thinking engineers who provide true, follow-the-sun, around the clock global support.

Assuring Medical Staff is Available to Serve Patients

Headquartered in Midvale, Utah, CHG Healthcare continues to differentiate itself in the healthcare staffing market by its innovative use of digital tools and services to provide temporary and permanent placement of physicians, nurses and allied health professionals who save, extend and enhance the lives of 25 million patients annually. The organization has been using its JD Edwards platform to track and manage its staffing efforts, manage payroll and allow medical professionals to quickly obtain temporary assignments.

Rimini Street is a More Responsive Partner and Trusted Adviser

CHG Healthcare turned to Rimini Street to not only get the expert and highly responsive support they required to keep their mission-critical system working effectively, but also to provide strategic advisory around its future technology and systems roadmap.

The partnership with Rimini Street has enabled CHG Healthcare’s internal teams to address system issues faster and more efficiently, improving the overall experience for both its employees and customers. With Rimini Street Support, CHG Healthcare’s IT department is now able to ensure better system availability and smoother operation and focus its resources on achieving its business objective of enabling communities and providers to deliver the best patient outcomes.

CHG Healthcare is leading the industry by leveraging innovative technologies to streamline processes and improve user experiences along the entire healthcare staffing continuum. Rimini Street helps CHG Healthcare with seamless support of provider and client systems to ensure no downtime and no issues with patient billing or provider payments. These mission-critical systems must be available continuously and operate smoothly to ensure patients have access to necessary care.

“The partnership we have in place today with Rimini Street lets us know we are much more than a number,” said Catharine Reeder, senior applications support analyst, CHG Healthcare. “Rimini Street is able to provide the daily operational support we need and ensure we are making informed business decisions that set us up for success as we consider our future technology and application roadmap.”

“We’ve been impressed with the level of professionalism, communication, technical skill and prowess we receive. Rimini Street has created a partnership of immense trust. We wouldn’t be anywhere near as effective without them,” continued Reeder.

Improved Response Times, Quality of Support and Updates

As with all Rimini Street clients, CHG Healthcare benefits from a flexible, premium-level enterprise software support model that includes industry-leading Service Level Agreements with guaranteed response times of 10 minutes or less using a follow-the-sun model with 24/7/365 for all critical P1 cases. In addition, all clients are also assigned a Primary Support Engineer with an average of 20 years of experience in enterprise software and backed by a team of functional and technical engineers. The partnership with Rimini Street also has enabled CHG to stay compliant with tax, legal and regulatory mandates with ultra-fast Legislative-to-LiveTM tax, legal and regulatory updates designed to work in CHG Healthcare’s customized JD Edwards system.

“At CHG Healthcare, we believe that each of us is in the business of saving lives. For example, if a hospital doesn’t have a neurosurgeon and a patient is in critical need, CHG Healthcare can remedy that. We look for partners truly committed to assisting us in fulfilling this vision and found Rimini Street to be such a partner,” added Brad Spackman, IT manager, CHG Healthcare. “We strive to ensure that everyone in our organization can connect their role to our ultimate goal of impacting communities and providers in a positive way. Rimini Street has a big role and responsibility in helping us achieve that objective.”

“Healthcare industry organizations struggle to navigate fluctuating insurance and payment models, patient privacy and security regulations and new digital technologies. We are honored to be a trusted partner to help support CHG Healthcare’s current operations and help them strategically plan for future technological innovation that will help them improve competitive advantage and fuel growth,” said Emmanuel Richard, senior vice president and theatre general manager, North America at Rimini Street. “Rimini Street has enabled numerous staffing and healthcare industry leaders to dramatically improve their system operations and focus their IT resources on strategic initiatives.”

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Abu Dhabi Overtakes Oslo for Sovereign Wealth Fund Capital in Global SWF’s First City Ranking

Today, industry specialist Global SWF published a special report announcing a new global ranking of cities according to the capital managed by their Sovereign Wealth Funds (SWFs). The findings show that Abu Dhabi is the leading city that manages the most SWF capital globally, thanks to the US$ 1.7 trillion in assets managed by its various SWFs headquartered in the capital of the UAE. These include the Abu Dhabi Investment Authority (ADIA), Mubadala Investment Company (MIC), Abu Dhabi Developmental
Holding Company (ADQ), and the Emirates Investment Authority (EIA). Abu Dhabi now ranks slightly above Oslo, home to the world’s largest SWF, the Government Pension Fund (GPF), which manages over US$ 1.6 trillion in assets. Abu Dhabi and Oslo are followed by Beijing (headquarters of the China Investment Corporation), Singapore (with GIC Private and Temasek Holdings), Riyadh (home to the
Public Investment Fund), and Hong Kong (where China’s second SWF, SAFE
Investment Corporation, operates from). Together, these six cities represent two thirds
of the capital managed by SWFs globally, i.e., US$ 12.5 trillion as of October 1, 2024.
For the past few decades, Abu Dhabi has grown an impressive portfolio of institutional
investors, which are among the world’s largest and most active dealmakers. In addition
to its SWFs, the emirate is home to several other asset owners, including central banks,
pension funds, and family offices linked to member of the Royal Family. Altogether, Abu
Dhabi’s public capital is estimated at US$ 2.3 trillion and is projected to reach US$ 3.4
trillion by 2030, according to Global SWF estimates.
Abu Dhabi, often referred to as the “Capital of Capital,” also leads when it comes to
human capital i.e., the number of personnel employed by SWFs of that jurisdiction, with
3,107 staff working for funds based in the city.
Diego López, Founder and Managing Director of Global SWF, said: “The world ranking
confirms the concentration of Sovereign Wealth Funds in a select number of cities,
underscoring the significance of these financial hubs on the global stage. This report
offers valuable insights into the landscape of SWF-managed capital and shows how it is
shifting and expanding in certain cities in the world.”

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AM Best Briefing in Dubai to Explore State of MENA Insurance Markets; Panel to Feature CEOs From Leading UAE Insurance Companies

AM Best will host a briefing focused on the insurance markets of the Middle East and North Africa (MENA) on 20 November 2024, at Kempinski Central Avenue in Dubai.
At this annual regional market event, senior AM Best analysts and leading executives
from the (re)insurance industry will discuss recent developments in the MENA region’s
markets and anticipate their implications in the short-to-medium term. Included in the
programme will be a panel of chief executive officers at key insurance companies in the
United Arab Emirates: Abdellatif Abuqurah of Dubai Insurance; Jason Light of Emirates
Insurance; Charalampos Mylonas (Haris) of Abu Dhabi National Insurance Company
(ADNIC); and Dr. Ali Abdul Zahra of National General Insurance (NGI).
Shivash Bhagaloo, managing partner of Lux Actuaries & Consultants, will his present
his observations in an additional session regarding implementation of IFRS 17 in the
region. The event also will highlight the state of the global and MENA region
reinsurance sectors, as well as a talk on insurance ramifications stemming from the
major United Arab Emirates floods of April 2024. The programme will be followed by a
networking lunch.
Registration for the market briefing, which will take place in the Diamond Ballroom at the
Kempinski hotel, begins at 9:00 a.m. GST with introductory comments at 9:30 a.m.
Please visit www.ambest.com/conference/IMBMENA2024 for more information or to
register.
AM Best is a global credit rating agency, news publisher and data analytics
provider specialising in the insurance industry. Headquartered in the United
States, the company does business in over 100 countries with regional offices in
London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City.

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Future of Automotive Mobility 2024: UAE Leads the Charge in Embracing Digital Car Purchases and Alternative Drivetrains

-UAE scores show highest percentage among the region in willingness to purchase a car
completely online
– Openness to fully autonomous cars has grown to 60% vs previous 32%.
– More than half of UAE respondents in the survey intend to move to hybrid cars during
next car purchase, while less than 15% intend to move to fully electric car.
– UAE sees strong use of new mobility services such as ride-hailing (Uber, Careem, Hala
Taxi)
– The perceived future importance of having a car is not only increasing in UAE but is
higher than any other major region globally, even China

Arthur D. Little (ADL) has released the fourth edition of its influential Future of Automotive Mobility (FOAM) report, presenting a detailed analysis of current and future trends in the automotive industry. This year’s study, with insights from over 16,000 respondents across 25 countries, includes a comprehensive focus on the United Arab Emirates (UAE). The report examines car ownership, electric vehicles,
autonomous driving, and new mobility services within the UAE.

“The UAE is at the forefront of automotive innovation and consumer readiness for new mobility
solutions,” said Alan Martinovich, Partner and Head of Automotive Practice in the Middle East
and India at Arthur D. Little. “Our findings highlight the UAE’s significant interest in
transitioning to electric vehicles, favorable attitudes towards autonomous driving technologies,
and a strong inclination towards digital transactions in car purchases. These insights are critical
for automotive manufacturers and policymakers navigating the evolving landscape of the UAE
automotive market.”
Key Findings for the UAE:
1. Car Ownership:
o Over half of UAE respondents perceive that the importance of owning a car is
increasing, with the study showing the increase higher than any other major
region, including China.
o Approximately 80% of UAE respondents expressed interest in buying new (as
opposed to used) cars, above Europe and the USA which have mature used
vehicle markets

2. Shift to Electric and Hybrid Vehicles:
o While a high number of UAE respondents currently own internal combustion
engine (ICE) vehicles, more than half intend that their next vehicle have an
alternative powertrain, with significant interest in electric and plug-in hybrid
(PHEV) options. Less than 15% plan to opt for pure battery electric vehicles
(BEVs).

3. Emerging Mobility Trends:

o Ride-hailing services are the most popular new mobility option among UAE
residents, with higher usage rates than traditional car sharing and ride sharing.
The study indicates a strong openness to switching to alternative transport modes
given the quality and service levels available today.

4. Autonomous Vehicles:
o UAE consumers are among the most open globally to adopting autonomous
vehicles, with a significant increase in favorable attitudes from 32% in previous
years to 60% this year versus approximately 30% in mature markets. Safety
concerns, both human and machine-related, remain the primary obstacles to
broader adoption.

5. Car Purchasing Behavior and Sustainability:
o The internet has become a dominant channel for UAE residents throughout the car
buying process, from finding the right vehicle to arranging test drives and closing
deals. UAE car buyers visit dealerships an average of 3.9 times before making a
purchase, higher than any other region in the world, emphasizing the need for
efficient integration of online and offline experiences.
o Upwards of 53% of respondents from the region would prefer to ‘close the deal’
and complete the purchase of their car online, which is the highest for any region
in the world.
o Sustainability is a key factor cited by UAE consumers as influencing car choice.
The UAE scored among the top half of regions, highlighting the importance of
environmental considerations.

“Our study confirms the promising market opportunities for car manufacturers (OEMs) and
distributors in the UAE” commented Philipp Seidel, Principal at Arthur D. Little and co-Author
of the Global Study. “Consumers in the Emirates show a great and increasing appetite for cars
while being among the most demanding globally when it comes to latest vehicle technologies
and a seamless purchase and service experience.”
The comprehensive report, “The Future of Automotive Mobility 2024” by Richard Parkin and
Philipp Seidel, delves into global automotive trends and their impact on various regions,
including the UAE. This study is an invaluable tool for industry stakeholders seeking to navigate
and leverage the dynamic changes driving the future of mobility.

 

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