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CHG Healthcare Switches to Rimini Street to Achieve Better System Availability

CHG Healthcare Switches to Rimini Street to Achieve Better System Availability, Smoother Operation and Enhanced Outcomes for 25 Million Patients Annually

Largest private healthcare staffing firm receives ultra-responsive, high-quality JD Edwards support for its provider and client systems to ensure patients have access to necessary care

LAS VEGAS- News of Emirates – a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that CHG Healthcare, the nation’s largest privately-held healthcare staffing company, has switched to Rimini Street support for its JD Edwards software. By switching support providers, CHG Healthcare now has an extension of its in-house IT team that includes Rimini Street’s expert, forward-thinking engineers who provide true, follow-the-sun, around the clock global support.

Assuring Medical Staff is Available to Serve Patients

Headquartered in Midvale, Utah, CHG Healthcare continues to differentiate itself in the healthcare staffing market by its innovative use of digital tools and services to provide temporary and permanent placement of physicians, nurses and allied health professionals who save, extend and enhance the lives of 25 million patients annually. The organization has been using its JD Edwards platform to track and manage its staffing efforts, manage payroll and allow medical professionals to quickly obtain temporary assignments.

Rimini Street is a More Responsive Partner and Trusted Adviser

CHG Healthcare turned to Rimini Street to not only get the expert and highly responsive support they required to keep their mission-critical system working effectively, but also to provide strategic advisory around its future technology and systems roadmap.

The partnership with Rimini Street has enabled CHG Healthcare’s internal teams to address system issues faster and more efficiently, improving the overall experience for both its employees and customers. With Rimini Street Support, CHG Healthcare’s IT department is now able to ensure better system availability and smoother operation and focus its resources on achieving its business objective of enabling communities and providers to deliver the best patient outcomes.

CHG Healthcare is leading the industry by leveraging innovative technologies to streamline processes and improve user experiences along the entire healthcare staffing continuum. Rimini Street helps CHG Healthcare with seamless support of provider and client systems to ensure no downtime and no issues with patient billing or provider payments. These mission-critical systems must be available continuously and operate smoothly to ensure patients have access to necessary care.

“The partnership we have in place today with Rimini Street lets us know we are much more than a number,” said Catharine Reeder, senior applications support analyst, CHG Healthcare. “Rimini Street is able to provide the daily operational support we need and ensure we are making informed business decisions that set us up for success as we consider our future technology and application roadmap.”

“We’ve been impressed with the level of professionalism, communication, technical skill and prowess we receive. Rimini Street has created a partnership of immense trust. We wouldn’t be anywhere near as effective without them,” continued Reeder.

Improved Response Times, Quality of Support and Updates

As with all Rimini Street clients, CHG Healthcare benefits from a flexible, premium-level enterprise software support model that includes industry-leading Service Level Agreements with guaranteed response times of 10 minutes or less using a follow-the-sun model with 24/7/365 for all critical P1 cases. In addition, all clients are also assigned a Primary Support Engineer with an average of 20 years of experience in enterprise software and backed by a team of functional and technical engineers. The partnership with Rimini Street also has enabled CHG to stay compliant with tax, legal and regulatory mandates with ultra-fast Legislative-to-LiveTM tax, legal and regulatory updates designed to work in CHG Healthcare’s customized JD Edwards system.

“At CHG Healthcare, we believe that each of us is in the business of saving lives. For example, if a hospital doesn’t have a neurosurgeon and a patient is in critical need, CHG Healthcare can remedy that. We look for partners truly committed to assisting us in fulfilling this vision and found Rimini Street to be such a partner,” added Brad Spackman, IT manager, CHG Healthcare. “We strive to ensure that everyone in our organization can connect their role to our ultimate goal of impacting communities and providers in a positive way. Rimini Street has a big role and responsibility in helping us achieve that objective.”

“Healthcare industry organizations struggle to navigate fluctuating insurance and payment models, patient privacy and security regulations and new digital technologies. We are honored to be a trusted partner to help support CHG Healthcare’s current operations and help them strategically plan for future technological innovation that will help them improve competitive advantage and fuel growth,” said Emmanuel Richard, senior vice president and theatre general manager, North America at Rimini Street. “Rimini Street has enabled numerous staffing and healthcare industry leaders to dramatically improve their system operations and focus their IT resources on strategic initiatives.”

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Business

Almarai signs multiple agreements to localize jobs through training and recruitment programs

Almarai signed a cooperation memorandum with the Food Industries Polytechnic, the
Transport General Authority, and the Saudi Logistics Academy to localize jobs in the
food and beverages sector through training and rehabilitation programs ending in
employment. This came within the first international conference on the labor market,
organized by the Ministry of Human Resources and Social Development on 13 – 14
December 2023 at the King Abdulaziz Convention Center in Riyadh.

‘These agreements are part of Almarai’s corporate program for the social responsibility
to achieve localization in the food industry sector, which is one of the top priorities of the
comprehensive strategic plans in Almarai, especially since the company is one of the
largest working environments in the kingdom, with more than 9,000 Saudi employees,
including more than 900 Saudi female employees.”Fahad Aldrees, Chief Human
Resources Officer of Almarai, said.

He added that the agreements signed to train and qualify young people are part of the
integrated initiatives and training and rehabilitation programs for national human
resources in Almarai. He pointed out that the company provided about half a million
employee training hours during 2022, raising its retention rate to 90% during 2022.

It is worth mentioning that Almarai is the world’s largest vertically integrated dairy
company, and the largest food and beverage producer and distributor in the Middle
East. Almarai was ranked among LinkedIn’s top 15 Saudi companies for professional
career development for 2022.

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Business

SEBA Bank rebrands to AMINA Bank and continues to write its success story

a fully licensed Swiss crypto bank, announced today its new brand identity: AMINA Bank AG. The group operates
globally from its regulated hubs in Zug, Abu Dhabi and Hong Kong, offering its clients traditional and crypto banking services.
SEBA Bank made history in 2019 by becoming one of the first FINMA-regulated institutions to provide crypto banking services. This rebrand marks a new chapter for the company, which has proudly been in operation for more than four years. AMINA Bank is inspired by the same trailblazing ambition to lead the way for its clients and to write its own future as a Swiss-
regulated crypto bank offering services to its traditional and crypto savvy clients around the globe. The name ‘AMINA’ stems from the term ‘transAMINAtion’, meaning transference of one compound to another. AMINA is a brand driven by perpetual change, bringing together the various ‘compounds’ of traditional, digital, and crypto banking to unlock new potential and
growth for our clients. This vision of change represents the transformation of our clients’ financial future. Franz Bergmueller, CEO of AMINA, said: “We are delighted to introduce the world to our new brand identity. While we say goodbye to the SEBA name, we remain forever proud of the achievements made by the group under the former brand. “Our brand signifies a new era in the company’s growth and strategy; we are a key player in crypto banking and are here to define the future of finance. With our client-focused approach, our years of traversing traditional and crypto finance, we offer a platform for investors to build
wealth safely and under the highest regulatory standards.” “We are grateful to be encouraged by our supportive and committed investors who have been very helpful, supporting the growth of the company. We thank our employees in all the regions
for their dedication and client focus. As we look forward to 2024, our ambition is to accelerate the growth of our strategic hubs in Switzerland, Hong Kong, and Abu Dhabi, and to continue our global expansion, building on all the successes we have laid down over the past years.” Current clients of AMINA Bank (formerly SEBA Bank) will be unaffected by the rebrand other than encountering the new name; all operations will be business as usual across the board. The branch office based in Abu Dhabi and the subsidiaries in Hong Kong and Singapore will subsequently apply for a name change to align with the head office in Zug.

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Business

Uptime Appoints Mustapha Louni Chief Business Officer

Uptime Institute is pleased to announce the appointment of Mustapha Louni to the position of Chief Business Officer, a role specifically created to drive strategic leadership and client success. In this new role, Mr. Louni will assume responsibility for the global Uptime sales and marketing organizations and drive overall business value for all Uptime clients. He will retain his existing responsibilities overseeing operations in the Middle East, India, Africa, and the Asia Pacific regions. In this elevated capacity, Mr. Louni is poised to play a pivotal role in driving Uptime’s next phase of global expansion through strategic initiatives to enhance market awareness of the dramatically expanding global service lines and delivery capabilities of Uptime that uniquely support the global data center industry in its pursuit of ever higher performance through elevated availability, resiliency, sustainability, and cyber-security of digital infrastructure. Louni’s appointment renews and expands Uptime

Institute 39;s 30-year commitment to advancing excellence in the data center sector on a global scale. “Today we are experiencing the next phase of the one-time, planetary transformation from analog to digital. This unprecedented, once-in-a-generation growth in data center demand is primarily driven by continuing cloud adoption, the new promise of AI, and the demonstrable fact
that hybrid digital infrastructure is here to stay for the foreseeable future,” said Martin McCarthy, CEO, Uptime Institute. “These complex and nuanced market demands require a visionary talent like Mustapha Louni. He is someone who cannot only deftly manage specific aspects of the business but also remain ahead of accelerating changes and trends. He continues to earn client
trust and respect by timely delivery on demanding commitments while he also inspires and energizes colleagues and clients alike. I am delighted to announce Mr. Louni’s new position and know that he will continue to expand the impact that he has already brought to Uptime since his arrival.” In 2014, Mr. Louni joined the Uptime organization in the United Arab Emirates, leveraging his extensive experience from roles at Panduit and Schneider Electric in Paris and Dubai. As the company’s first commercial resource in the Middle East and Africa region, Mr. Louni played a pivotal role in expanding Uptime’s presence. Within a year, he successfully established what became and remains Uptime’s fastest growing regional office. Under his leadership, Uptime has
extended his impressive trajectory of growth in MEA to the Asia-Pacific regions, augmenting the Uptime workforce with dedicated team members spanning more than a dozen countries across these regions. A new Uptime office has been inaugurated in Riyadh, Kingdom of Saudi Arabia (KSA) this year, further fortifying the company’s ability to meet its commitment to sustained
growth and excellence and serve clients in critical, accelerating markets for digital infrastructure.

Uptime Institute began development of its proprietary and now globally recognized Tier Standards and its Tier Certifications 30 years ago to ensure that the mission critical computing needs of all organizations could be met with confidence and understood by executive management. Since that time, Uptime Tier Certification as well as other Uptime offerings including assessments and awards in digital infrastructure for ensuring business performance in areas of management and operations, risk and resilience, sustainability, and more recently cyber- security have gained global adoption. Uptime’s expanding success is based on delivering a
unique business service that is based upon unparalleled engineering excellence and technical mastery, while remaining vendor independent and technology agnostic.

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