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Dubai surpasses pre-pandemic international visitation levels in H1 2023 with 20% YoY growth

DUBAI, 6th August, 2023 (WAM) — Dubai’s resurgent tourism industry is celebrating a successful first half of 2023 (H1 2023), after welcoming a record 8.55 million international overnight visitors, compared to 8.36 million tourists in H1 2019.

Surpassing pre-pandemic visitation levels and further bolstering the city’s bid to become the world’s most visited destination, the latest data published by Dubai’s Department of Economy and Tourism (DET) represents the industry’s best ever H1 performance.

The 20 percent year-on-year (YoY) visitation growth contributes to the goal of the Dubai Economic Agenda 2033, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to consolidate the emirate’s status as one of the world’s top three cities.

The record H1 performance reflects the successful and diverse city-wide drive to market the destination, with the unwavering support of stakeholders and partners, and under the guidance of Dubai’s visionary leadership. It also reaffirms Dubai’s position as the fastest recovering destination globally, and far exceeds the projection made by the United Nations World Trade Organisation that international tourist arrivals could reach between 80-95 percent of pre-pandemic levels this year.

H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, said, “The remarkable surge in international visitors witnessed by Dubai in the first half of 2023 further demonstrates its emergence as one of the brightest spots not only in the worldwide tourism sector but also the broader global economic landscape. This accomplishment has been made possible by the foresight of Dubai’s leadership, whose vision and prudent polices fortified its resilience in the wake of global challenges and enabled it to rebound more swiftly than other markets. While the growth of international visitation reinforces Dubai’s rise as a major global tourism destination, it also signifies its status as a pivotal hub for trade, investment and enterprise.

“The Dubai Economic Agenda D33, spearheaded by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has outlined an ambitious new trajectory for the city to further consolidate its status as one of the world’s top urban economies and tourism destinations. As a major pillar of Dubai’s economy, the tourism sector will continue to play a key role in realising its future aspirations.”

Crowned No.1 global destination for second year in a row
Dubai’s multifaceted offering and its readiness to cater to travellers of different budgets and preferences saw the city being crowned the No.1 global destination for the second successive year in the Tripadvisor Travellers’ Choice Awards 2023. This is only the second time in history that a city has won the coveted award for two years in a row. DET’s customised programming across markets focused on showcasing the city’s diverse proposition, spanning many leisure touchpoints from heritage to entertainment, outdoor adventures and beach activities, gastronomy, family-oriented experiences, shopping, festivals, sports and events, as well as yachting and cruise tourism.

Helal Saeed Almarri, Director General of Dubai’s Department of Economy and Tourism, commented, “This significant uplift in visitation, which surpasses both pre-pandemic levels and marks a new record for Dubai’s tourism sector, is the result of a highly coordinated, sustainable and robust strategy, that is underpinned by a strong execution mandate and driven forward by the vision and continuous support of His Highness Sheikh Mohammed bin Rashid Al Maktoum and the emirate’s entire leadership, in line with the 10 year Dubai Economic Agenda D33.

“These results further add weight to the depth, scale and resilience of Dubai’s tourism ecosystem, both domestically and across the world, all of which have been instrumental to supporting the city’s highly calibrated and agile strategy for advancing growth over the previous decade, mitigating risk and building a comprehensive framework throughout the entire value chain to drive our ambitions for the coming 10 years. It is the strength of these partnerships, and all our stakeholders, that continues to set us apart. We will continue to invest in such partnerships and all factors that drive the growth of tourism and economic sectors over the long term.”

Robust performance by key regions
In the first half of 2023, Western Europe emerged as a significant contributor to tourism arrivals, making up 20 percent of the total international visitation, while the GCC and MENA regions delivered a combined 28 percent of the regional share, demonstrating Dubai’s allure as a trusted and favoured destination for visitors from neighbouring markets. South Asia held a 17 percent share of the total visitation, and Russia, CIS, and Eastern Europe combined contributed 14 percent. North Asia and South East Asia contributed 8 percent, while the Americas, Africa and Australasia contributed 7 percent, 4 percent and 2 percent, respectively.

Key markets continue to deliver
In collaboration with domestic stakeholders and over 3,000 global partners, targeted campaigns highlighting the city's unique offering, together with its dynamic global appeal and improved connectivity with various continents, resulted in Dubai achieving remarkable growth in key markets in the first half of 2023, notwithstanding current global economic headwinds, and geo-political and air capacity challenges.

Hotels outperform across the board
Dubai’s hotels outperformed pre-pandemic levels across all hospitality metrics in H1 2023 including occupancy, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR) and length of stay. Among the highest in the world, Dubai hotels’ average occupancy of 78 percent is 2.2 percent points higher than the occupancy achieved for the same period in H1 2019. This growth is particularly noteworthy considering the 13 percent increase in hotel establishments and 26 percent increase in room capacity over the same period in 2019. Continued domestic and international investment into the sector further increased the hotel inventory, and by the end of H1 2023, Dubai’s visitors and residents could choose from a total of 810 hotel establishments and 148,689 rooms, compared to 714 hotel establishments that were open with 118,345 rooms at the end of H1 2019. The robust performance of the hotel sector is also evidenced by the fact that the average length of stay of guests increased to 3.9 nights (up from 3.5 nights in H1 2019), highlighting the city’s appeal for longer-stay travellers, while the total of 20.73 million Occupied Room Nights in the first half of the year represents a 12 percent YoY growth and a 32 percent increase compared to the pre-pandemic period of H1 2019. The average daily rate (ADR) of AED534 during the first six months of the year surpassed the ADR of H1 2019 (AED444), a 20 percent growth, while revenue per available room (RevPAR) of AED415 in H1 2023, surged by 24 percent compared to the first six months of the pre-pandemic period of 2019 (AED336).

Issam Kazim, CEO, Dubai Corporation for Tourism and Commerce Marketing, said, “The H1 industry performance is testament to the future-oriented strategy of our visionary leadership to position Dubai as the best city in the world to visit, live and work. Within a highly competitive global tourism ecosystem, Dubai has continued to accelerate momentum and stay ahead of the curve, primarily by highlighting the diversity of the city's offerings and the flexibility of our portfolio. Central to our success in showcasing Dubai as a must-visit destination is fostering multi-level partnerships between the public and private sectors.
“These collaborations with government entities, industry stakeholders and global partners form the backbone of our growth strategy, paving the way for a well-aligned and united cross-sector endeavour to create a unique positioning and drive international visitation, as well as support the wider talent attraction and economic growth agendas. As we move forward, we remain dedicated to delivering memorable experiences to all our guests, residents and the business and MICE community at large, to set new standards and push the boundaries of excellence globally.”

Cruise and yachting hub of the region
The continuous investment in marine infrastructure and streamlined industry legislation, along with an array of nautical events, combined with year-round sunshine, luxury marinas, diverse tourism offerings, rich maritime history, and picturesque coastline have further elevated Dubai’s standing as a leading cruise and yachting destination. Demonstrating Dubai's position as the region's leading cruise hub, the emirate concluded a highly successful 2022/2023 cruise season, with a 125 percent increase in cruise tourist footfall that saw 762,887 visitors disembarking through the acclaimed Mina Rashid Terminal and the world-class Dubai Harbour. The number of ship calls also surged by 29 percent compared to the previous season.

Dubai’s gastronomy sector shines on global stage
Dubai's focus on its vibrant dining scene has helped placed the city on the global gastronomic stage. The launch of the second edition of the MICHELIN Guide Dubai, featuring a total of 90 restaurants, including 17 Bib Gourmand winners, and the inclusion of three Dubai restaurants in the World's Best Restaurants List for 2023 have contributed raising Dubai’s international profile as a culinary destination. The city’s 13,000 restaurants and cafes that represent the cultures and cuisines of over 200 nationalities and catering to diverse culinary tastes, have consolidated its global appeal as a gastronomic hub. Gault&Millau, one of the world’s widely respected fine dining food critique brands has also established itself in the city’s gastronomy scene with its annual UAE Guide featuring top gourmet dining restaurants.

An international events destination
Dubai's commitment to fostering a diverse events sector is reflected in its hosting of world-renowned festivals, and leisure and business events in H1 2023. These include the Dubai Food Festival 2023 and Dubai Esports and Games Festival, in addition to the Dubai Summer Surprises. Events such as Gulfood and Arabian Travel Market highlighted Dubai's position as a preferred destination for business travellers. The MICE industry also played a significant role in Dubai's success in the first half of 2023. Looking ahead, Dubai will host the Dubai Fitness Challenge in October and the 28th edition of the Dubai Shopping Festival in December.

Focus on sustainability
With 2023 designated as UAE’s Year of Sustainability, Dubai has ramped up efforts to achieve its goal of becoming a leading sustainable destination, consistently supporting UAE's Net Zero 2050, a national drive to achieve net-zero emissions by 2050, aligned with the United Nations Sustainable Development Goals. DET has taken the lead in implementing various activities under its Dubai Sustainable Tourism initiative including the newly launched ‘Dubai Sustainable Tourism Stamp’, a new initiative that seeks to recognise hotels with the highest adherence to DET’s 19 ‘Sustainability Requirements’. These 19 standards include energy and water efficiency, waste management, and staff education and engagement initiatives aimed at supporting hotels to achieve all of their sustainability goals. Dubai is also gearing up to hosting COP28, the UN Climate Change Conference at Expo City Dubai later this year.

In collaboration with its stakeholders and partners, DET will continue to pursue additional pathways to economic and tourism success, ensuring the city remains a hub of creativity, innovation, and technological advancement, attracting talented individuals from around the world, and creating significant opportunities and added value for residents and visitors.

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Emirates

World Free Zones Organization Launches its New Corporate Identity

The World Free Zones Organization (World FZO) has launched its new corporate identity, which coincided
with its 10th anniversary. The launch came during the 10 th World Free Zones Organization (World FZO) World Congress in Dubai held under the theme ‘Zones and the Shifting Global Economic Structures – Unlocking New Investment Avenues’, In conjunction with the launch of its new corporate identity, the World FZO announced its new vision, mission, and purpose. Its new vision focuses on driving global economic progress, sustainability, and inclusive growth through empowered free zones, setting the benchmark for economic advancement. As part of its new mission, the World FZO aims to engage with free zones from around the world by supporting them through knowledge
sharing, networking, advocacy, and consulting, enhancing their positive impact and contributions to economic and social development in their respective countries.
The World FZO reaffirmed its commitment to its core values while enhancing its approach by adopting the
latest practices and keeping pace with rapid global changes. This forward-thinking approach enables the
organisation to reshape prevailing perceptions and highlight its distinctive and innovative methods.
With its new identity, the World FZO also emphasise its dedication to launching purposeful and transparent initiatives that solidify its role as a catalyst for positive change on the global stage.
The organisation’s new corporate identity represents its three strategic pillars: Impact, Influence, and Trust. Its focus on Impact will drive sustainable growth and effectiveness, ensuring that free zones remain at the forefront of socio-economic development and innovation. Under its second pillar, Influence, it seeks to shape the future of global trade and investment by advocating for policies that foster growth and opportunity for businesses and communities. Furthermore, by building Trust, the organizations will reinforce its role as a steadfast ally, providing the advocacy needed to navigate an increasingly complex and evolving global landscape. The organisation’s key objectives for its new phase include opening new investment horizons and reinforcing social contributions by supporting net-zero initiatives.
The World FZO remains focused on fostering trade relations and partnerships between economic zones in its member countries, while broadening its activities to encompass emerging economic sectors. These sectors align with the demands of the era, including artificial intelligence, digital trade, the Fourth Industrial Revolution, and advanced technologies.

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Emirates

Dubai Customs Launches Innovative Training Program to Enhance Emiratisation Efforts

– Specialized Vocational Program Under "Masar 33" Aims to Train and Employ 80
Citizens
– Sultan Bin Sulayem: Our Plans Align with National Vision and Goals
– Abdulla Mohammed Busenad: A Strong Commitment to Supporting
Nationalization Efforts in the UA

Dubai Customs is launching a significant initiative to train and employ 80 new high school graduates as “Customs Inspectors.”in line with the vision of the Dubai government and contributing to the goals of the Dubai Economic and Social Agenda, along with the leadership’s commitment to invest in citizens and increase Emiratisation rates.
This initiative is part of the department’s commitment to enhance the participation of citizens
in the economic development process and to support the UAE Centennial 2071 Plan goals
by investing in the youth and equipping them with the skills and knowledge necessary to
keep pace with global changes. The department has allocated a vocational program in
customs inspection for candidates selected from Ru’ya Careers UAE 2024, providing them
with professional training for seven months both domestically and internationally before they
take up available positions. This initiative is part of the pioneering “Masar 33” program
designed to meet Dubai’s agenda goals by mobilizing all resources and development plans
to ensure the highest quality of life for citizens in the emirate. “Masar 33″aims to enhance
the competitiveness of Emirati talent through various initiatives, professional programs, and
scholarships, establishing Dubai Customs as a cornerstone for advancing the national
human development system, boosting its efficiency and productivity, and increasing its
participation in economic sectors to meet Dubai’s leading aspirations for the future.

Program Objectives:
The vocational program aims to nurture and train new high school graduates by enhancing
their professional skills in line with the Dubai government’s vision. It seeks to integrate
citizens into the labor market from early stages, ensuring their future success and
competitiveness. Additionally, it focuses on building the capabilities of customs inspectors on
scientific and advanced training foundations to address security risks and protect the
community and economy from customs evasion and smuggling, achieving a 100%
nationalization rate in customs inspection at Dubai Customs.

Active Participation:

H.E. Sultan bin Sulayem, DP World Group Chairman & CEO and Chairman of Ports,
Customs and Free Zone Corporation, stated that the organization is committed through its
various initiatives and programs aimed at training and qualifying citizens to actively
contribute to the success of the UAE’s national vision, which is fundamentally based on the
Emirati workforce. He praised Dubai Customs for diversifying its projects in line with the
Dubai government’s plan and its social and economic agenda, enhancing the
competitiveness of citizens in the labor market for both the public and private sectors under
an ambitious strategy to encourage and promote nationalization policies.

Attracting Citizens:
H.E. Dr. Abdulla Mohammed Busenad, Director General of Dubai Customs, emphasized that
the department provides a range of specialized programs at the highest levels to attract
young citizens and involve them in the development process. Through “Masar 33” which
aligns with the objectives of the Dubai agenda and the leadership’s vision for enhancing
nationalization in both the public and private sectors, the programs enable citizens to gain
knowledge, field experience, and technical skills necessary for joining the labor market
through the approved career path. He noted that the initiative to train recent high school
graduates in customs professions builds upon Dubai Customs’ previous achievements in
qualifying citizens and the positive results attained through a series of diverse programs
covering the most in-demand job sectors. The department remains committed to enhancing
the efficiency of citizens and providing them with the professional opportunities they seek,
reinforcing its commitment to supporting nationalization efforts in the UAE.

Four Pillars:
Mohammed Al Ghaffari, Executive Director, Human Resources Division at Dubai Customs,
announced the opening of applications for the customs inspector training program during the
Ru’ya Careers UAE 2024 and provided the link to the official Dubai Government Jobs
website. The program is designed around four main pillars: digital skills programs, behavioral
programs, customs science programs, and security programs, alongside practical training in
the department’s customs centers and external training in collaboration with strategic
partners, which includes a comprehensive professional guidance program. He stated, “The
programs provided by Dubai Customs are increasingly popular among young citizens,
confirming the success of the department’ efforts in attracting national talent to shape future
leaders in customs work through various academic and specialized professional paths. This
offers new graduates the opportunity to qualify for roles in Dubai Customs, with 80 vacancies
allocated for graduates of the customs inspector training program.”

 

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Emirates

DCO Secretary-General commends Global Digital Compact at Summit of the Future

Deemah AlYahya, Secretary-General of the
Digital Cooperation Organization (DCO), said that “the digital divide the world faces today is
multifaceted, encompassing gaps in digital intelligence, computing capabilities, gender, and
skills,” in a speech at the Summit of the Future held during UNGA79 in New York.
In her speech, delivered after the UN General Assembly adopted the & Pact for the Future’ and the
‘Global Digital Compact’, AlYahya warned that “The AI and computing divide represents a
significant barrier, as some nations advance rapidly in AI innovation and deployment, while
others struggle to keep pace.
At the same time, the gender digital divide continues to limit women’s access to technology and
opportunities, and the skills divide leaves many without the digital competencies essential for
success in a fast-evolving economy. If we do not address these interconnected challenges, we
risk leaving entire communities behind.”
AlYahya praised the Global Digital Compact for “lays out an ambitious roadmap for an
inclusive, open, sustainable, fair, safe and secure digital future for all,” emphasizing that “It is a
bold vision, but the real challenge is translating these goals, principles, objectives, and
commitments into action, especially as we strive to achieve the SDGs.”
AlYahya highlighted that “at the Summit of the Future, the DCO proudly launched the Digital
Economy Navigator (DEN), an innovative tool that provides detailed insights on digital economy
performance across 50 countries. This initiative is just one of the many ways we are turning the
principles of the Global Digital Compact into action.”
She explained that “while DEN is a vital resource, it is only the beginning. In the spirit of
networked multilateralism, we must foster collective efforts to the GDC’s ambitious goals,
objectives, and commitments. I call upon every country, organization, and individual to join
forces in this critical endeavor.”
The Digital Economy Navigator (DEN) evaluates digital economy performance through three
intersecting dimensions: Digital Enablers, Digital Business, and Digital Society. Within these
dimensions, 10 pillars synthesize and summarize key aspects of countries’ digital economy, and
use of digital technology application from 102 indicators gathered from respected secondary data
sources, in addition to proprietary survey data of more than 27,000 participants across the 50
countries.
In addition to the launch of the DEN, on the sidelines of UNGA, DCO signed an agreement with
the United Nations Development Program (UNDP) to enhance digital cooperation and accelerate
digital transformation across the world, to support efforts aimed at achieving the United Nations
Sustainable Development Goals by 2030.
It also signed a memorandum of understanding with the League of Arab States (LAS) to
accelerate the inclusive and sustainable digital economy, enhance relations and exchange experiences and knowledge, and accelerate the process of digital transformation and economic development.

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