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Emirates

Sheikh Nahyan bin Mubarak Inaugurates ‘Children’s Well-being in a Digital World’ Conference

ABU DHABI, 6th February, 2023 (WAM) — Sheikh Nahyan bin Mubarak Al Nahyan, Minister of Tolerance and Coexistence, today inaugurated the “Children's Well-being in a Digital World” International Conference, organised by Emirates Safer Internet Society (eSafe) in Abu Dhabi.

The conference coincides with the Safer Internet Day 2023, marked annually on 9th February.

In attendance were over 250 participants from government entities, international and national non-government organisations, academia, tech industry and school and college students.

Sheikh Nahyan bin Mubarak presented the newly introduced eSafe Child Online Protection Award 2022 to ten schools for their commendable work in driving digital safety measures – policies, awareness raising and data protection initiatives – in their respective educational institutions.

In his keynote speech, Dr. Mohamed Al Kuwaiti, Head of Cybersecurity, UAE Government, said that the first line of defence for cyber safety is the awareness of parents, guardians, and the family about online risks which they must periodically share with their children.

A very informed panel represented by Dr. Bushra Al Mulla, Director General – Family Care Authority; Dr Ibrahim Al Dabal, CEO – AQDAR; Lt. Col. Abdulrahman Al Tamimi, Director – Ministry of Interior Child Protection Centre; Saji Thomas, Chief Child Protection-UNICEF Gulf Area etc. were in attendance.

The UAE student community was proudly represented by Hour Almadhaani from Khalifa University and Zoya Ahmed from Ambassador School Sharjah who were successful winners of a competition organised on student awareness on issues concerning online safety prior to the conference.

The inclusive conference was organised under three thematic streams: Safety of Children in the Digital World; Children and Families Well-Being in the Digital World; and Role of civic engagement and partnerships in promoting digital well-being.

The conference debates were focused around wellbeing issues that really mattered to children and young people, safety issues that impacted children and young people, how families and parents could contribute to their children’s well-being, and how could we all work together to advocate for them moving forward.

Dr. Al Mulla said, “We must think of ways to responsibly employ the tools and channels of the digital world at all levels of institutions for families and children. Our children form the centre of the family and society, and today are more in need than ever of our guidance on the digital world. The Family Care Authority follows up on reported cases of bullying, extortion and threats to children through a number of specialists who in turn review the cases with the concerned authorities."

“The Authority pays great attention to the needs of children and proposes policies and procedures to make sure that individuals and families have access to the services they need to achieve stability. The Authority also cooperates with all its partners to ensure the quality of life of families in Abu Dhabi,” she added.

The conference panellists were in unison in resonating that proactive cooperation and collaboration amongst government, academia, technology companies, and families was key to addressing child online safety and well-being. A holistic approach and a synergised response was the way forward to protect children from online risks and potential harm and thereby contributing to their physical, social emotional well-being.

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Emirates

Magnitude 5.5 earthquake strikes Tarapaca Region, Chile

SANTIAGO, 26th March, 2023 (WAM) – A magnitude 5.5 earthquake struck the Tarapaca region in Chile on Saturday, the European Mediterranean Seismological Centre said.

The quake was at a depth of 155 kilometers (96.31 miles) below the earth's surface, according to Reuters.

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Emirates

RTA introduces Comprehensive Digital Experience Lab

DUBAI, 26th March 2023 (WAM) — Dubai’s Roads and Transport Authority (RTA) has introduced the pioneering Comprehensive Digital Experience Lab, a first-of-its-kind initiative among Dubai Government organisations.
The Lab aims to bolster the quality of customer service provided via digital channels and enhance employees' experience with digital systems by engaging relevant personnel in digital service design stages.
The Lab enhances the quality and design of services from customers' perspectives while simultaneously improving and standardising their experiences across various digital channels. It also boosts the customer happiness index, the adoption of digital services and supplies the necessary technologies and skilled personnel to operate the Lab.
Mattar Al Tayer, Director-General, Chairman of the Board of Executive Directors of the RTA, stated during a tour of the facility, “The establishment of the Comprehensive Digital Experiment Lab aligns with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to enhance the well-being of Dubai and its global competitiveness. It also contributes to offering a variety of choices for residents to transform Dubai into the world’s best city for living.
“The Lab also embodies the instructions of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Chairman of the Executive Council, to transform Dubai into the world’s smartest city. This involves delivering comprehensive, interconnected, and proactive digital experiences for customers to ensure maximum happiness with the RTA's services. This drive aligns with the Services 360 Policy, which seeks to provide seamless and forward-thinking services across all digital platforms to measure up to customer aspirations,” he explained.
“The RTA is committed to playing a leading role in service digitisation by mapping out a comprehensive roadmap for automating services and tasks. It also strives to enhance artificial intelligence and data sciences, improve the operational efficiency through optimising the use of the existing resources, and expand the scope of digital partnerships and innovation,” Al Tayer added.
Mohammed Yousef Al Mudharreb, CEO of the Corporate Technology Support Services Sector, said, “The Lab has been designed in line with the world’s best practices, utilising international expertise and benchmarks from leading international companies. It features a dedicated test room for customers to evaluate services and engage with various experiments through guided sessions, trialling specific services on apps or alternative digital platforms.”
“By applying a range of tools, software, and devices, operators can gain insight into user behaviour to enhance and refine experiences. For example, CCTV cameras and eye-tracking instruments will record the user’s interactions with the service, which are then represented on heat maps displaying areas of focus and inattention. Accordingly, it enables the analysis of strengths and weaknesses, allowing for targeted improvements to the service based on customer reactions and attitudes,” he continued.
“The Lab also includes an observation room for monitoring the testing process or engaging in focus groups on service delivery. The room has screens that detect the customer's behaviour and interaction with the service on digital platforms,” Al Mudharreb added.
“The Comprehensive Digital Platform is a new concept in designing the User’s Experience. It focuses on engaging external and internal customers (employees) in various service design phases. The Lab has been used in key current projects such as RTA App, smart kiosks, and dashboards that serve the RTA’s decision-makers,” Al Mudharreb said in conclusion.

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Emirates

Sheikh Zayed Housing Programme issues 432 decisions worth AED 299 million

ABU DHABI, 26th March, 2023 (WAM) – The Sheikh Zayed Housing Programme (SZHP), an initiative under the Ministry of Energy and Infrastructure (MoEI), has issued 432 decisions for housing aid valued at AED 298.7 million. This includes applications for house construction, completion, purchase, maintenance, and upgrade. The move is part of the Initiatives of the UAE President and is pursuant to the order of UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan to complete all housing grant applications submitted to the Programme, at a total cost of around AED 2.3 billion.
Suhail bin Mohammed Al Mazrouei, Minister of Energy and Infrastructure, said: “As we welcome the holy month of Ramadan, the month of giving, SZHP continues its endeavors to enhance family stability, ensure decent living, and improve the quality of life of UAE citizens. The UAE’s wise leadership is deeply invested in the government housing sector as it helps build a cohesive society that can contribute to the progress of our nation.”
Eng Mohamed Al Mansouri, Director of SZHP, said: “We have set ambitious plans to meet the growing housing needs of UAE citizens. We work closely with our partners from the federal and local government, the private sector, and the banking sector to achieve these plans. The Programme follows in the steps of the founding father, late Sheikh Zayed bin Sultan Al Nahyan, by contributing to the social wellbeing and prosperity of the people.”

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