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UAE government entities discuss information security; call for coordinated efforts to ensure business continuity

ABU DHABI, 30th November, 2021 (WAM) — UAE government entities, representing nuclear regulation, emergency preparedness and public health sectors, underscored the importance of information security, emergency preparedness and mental health to protect the community and ensure that entities can maintain their mandates, especially in times of emergencies.

These views were made during a one-day workshop, organised by the Federal Authority for Nuclear Regulation (FANR) in cooperation with the Federal Authority for Government Human Resources (FAHR) to discuss the importance of information security and business continuity challenges during the pandemic, and lessons learnt.

The workshop brought together national experts and decision-makers to share knowledge and expertise regarding information protection and business sustainability. During the workshop, they presented their case studies to illustrate best practices to eliminate information security threats; promote information security culture among the UAE government entities.

In his opening remarks, Christer Viktorsson, Director-General of the Federal Authority for Nuclear Regulation (FANR), stated, "At the time, the world experienced unprecedented challenges, disrupting businesses, trade, industries and others due to the COVID-19 pandemic, the UAE, thanks to its wise leadership, has successfully managed the pandemic, ensuring public safety and continuing business. FANR took swift actions to ensure its staff safety and wellbeing and continue its essential regulatory oversight. During such times, we achieved historic milestones for the UAE when we issued operating licenses of Units 1 and 2 of Barakah Nuclear Power Plant, making the nation the first Arab country to operate a nuclear power plant."

Meanwhile, Dr. Taher Al Ameri, Spokesperson for the National Crisis and Emergency Management Authority (NCEMA) stressed that business continuity is mandatory for government entities to carry out their duties. He presented various stages of emergency preparedness and coordination mechanism across the government to ensure the smooth operation of the workplace.

Dr. Farida Al Hosani, Executive Director of Communicable Diseases Sector in Abu Dhabi Public Health Centre (ADPHC) and Official Spokesperson for Health Sector in the UAE, maintained that physical and mental health during pandemics is critical to ensure public safety. She said that it is imperative to maintain resilience by building connections, seeking help and embracing healthy thoughts in workplaces.

Dr. Naill Al Momani, Head of Crisis Management Department in the Dubai Police Academy, presented a case study on "Are we prepared for future disasters?". He stressed that business continuity is required for business functioning, underscoring that preparedness leads to better performance. In addition, he underscored the roles of individuals and organisations in developing and supporting business continuity to ensure the smooth operation of the business.

The participants stressed that community awareness plays an important role in supporting government efforts to ensure business continuity and information security, especially in crises.

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Magnitude 5.5 earthquake strikes Tarapaca Region, Chile

SANTIAGO, 26th March, 2023 (WAM) – A magnitude 5.5 earthquake struck the Tarapaca region in Chile on Saturday, the European Mediterranean Seismological Centre said.

The quake was at a depth of 155 kilometers (96.31 miles) below the earth's surface, according to Reuters.

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RTA introduces Comprehensive Digital Experience Lab

DUBAI, 26th March 2023 (WAM) — Dubai’s Roads and Transport Authority (RTA) has introduced the pioneering Comprehensive Digital Experience Lab, a first-of-its-kind initiative among Dubai Government organisations.
The Lab aims to bolster the quality of customer service provided via digital channels and enhance employees' experience with digital systems by engaging relevant personnel in digital service design stages.
The Lab enhances the quality and design of services from customers' perspectives while simultaneously improving and standardising their experiences across various digital channels. It also boosts the customer happiness index, the adoption of digital services and supplies the necessary technologies and skilled personnel to operate the Lab.
Mattar Al Tayer, Director-General, Chairman of the Board of Executive Directors of the RTA, stated during a tour of the facility, “The establishment of the Comprehensive Digital Experiment Lab aligns with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to enhance the well-being of Dubai and its global competitiveness. It also contributes to offering a variety of choices for residents to transform Dubai into the world’s best city for living.
“The Lab also embodies the instructions of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Chairman of the Executive Council, to transform Dubai into the world’s smartest city. This involves delivering comprehensive, interconnected, and proactive digital experiences for customers to ensure maximum happiness with the RTA's services. This drive aligns with the Services 360 Policy, which seeks to provide seamless and forward-thinking services across all digital platforms to measure up to customer aspirations,” he explained.
“The RTA is committed to playing a leading role in service digitisation by mapping out a comprehensive roadmap for automating services and tasks. It also strives to enhance artificial intelligence and data sciences, improve the operational efficiency through optimising the use of the existing resources, and expand the scope of digital partnerships and innovation,” Al Tayer added.
Mohammed Yousef Al Mudharreb, CEO of the Corporate Technology Support Services Sector, said, “The Lab has been designed in line with the world’s best practices, utilising international expertise and benchmarks from leading international companies. It features a dedicated test room for customers to evaluate services and engage with various experiments through guided sessions, trialling specific services on apps or alternative digital platforms.”
“By applying a range of tools, software, and devices, operators can gain insight into user behaviour to enhance and refine experiences. For example, CCTV cameras and eye-tracking instruments will record the user’s interactions with the service, which are then represented on heat maps displaying areas of focus and inattention. Accordingly, it enables the analysis of strengths and weaknesses, allowing for targeted improvements to the service based on customer reactions and attitudes,” he continued.
“The Lab also includes an observation room for monitoring the testing process or engaging in focus groups on service delivery. The room has screens that detect the customer's behaviour and interaction with the service on digital platforms,” Al Mudharreb added.
“The Comprehensive Digital Platform is a new concept in designing the User’s Experience. It focuses on engaging external and internal customers (employees) in various service design phases. The Lab has been used in key current projects such as RTA App, smart kiosks, and dashboards that serve the RTA’s decision-makers,” Al Mudharreb said in conclusion.

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Sheikh Zayed Housing Programme issues 432 decisions worth AED 299 million

ABU DHABI, 26th March, 2023 (WAM) – The Sheikh Zayed Housing Programme (SZHP), an initiative under the Ministry of Energy and Infrastructure (MoEI), has issued 432 decisions for housing aid valued at AED 298.7 million. This includes applications for house construction, completion, purchase, maintenance, and upgrade. The move is part of the Initiatives of the UAE President and is pursuant to the order of UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan to complete all housing grant applications submitted to the Programme, at a total cost of around AED 2.3 billion.
Suhail bin Mohammed Al Mazrouei, Minister of Energy and Infrastructure, said: “As we welcome the holy month of Ramadan, the month of giving, SZHP continues its endeavors to enhance family stability, ensure decent living, and improve the quality of life of UAE citizens. The UAE’s wise leadership is deeply invested in the government housing sector as it helps build a cohesive society that can contribute to the progress of our nation.”
Eng Mohamed Al Mansouri, Director of SZHP, said: “We have set ambitious plans to meet the growing housing needs of UAE citizens. We work closely with our partners from the federal and local government, the private sector, and the banking sector to achieve these plans. The Programme follows in the steps of the founding father, late Sheikh Zayed bin Sultan Al Nahyan, by contributing to the social wellbeing and prosperity of the people.”

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